Last Updated: September 3, 2025

1. Returns

We want you to be completely satisfied with your purchase from Ridebling.com.

• Eligibility: You may return most undamaged, unopened, and unused items in their original packaging within 3 days of the confirmed delivery date.
• Non-Returnable Items: Certain items may be non-returnable for hygiene or safety reasons if the packaging is opened. Please contact us for clarification on specific products.

2. Damaged or Incorrect Items

If you receive a damaged item or an incorrect product:

• You must accept the delivery.
• You must immediately record a video or take clear photographs of the unopened package, the packaging damage, and the product inside from the moment of handover.
• You must notify us at [email protected] within 24 hours of delivery, providing the order number and evidence.

3. Return Process

To initiate a return:

1. Contact us within 3 days of delivery at [email protected] or via the returns portal on our website.
2. Our returns team will provide you with a Return Merchandise Authorization (RMA) number and the return address.
3. The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service.
4. Package the item securely in its original packaging and include the RMA number inside the package.

4. Refunds

• After we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
• Please note: We can only process refunds to the original payment method. We do not offer refunds to alternative accounts or as cash.

5. Contact Us

For all return and refund inquiries, please contact:
Email: [email protected]
Phone: +234 903 985 9400